The process of designing space that supports your company culture and business needs can be as valuable as the end result.While the open office trend has dominated the tech scene, it has also become a hotly debated and divisive topic. Having witnessed an evolution of work spaces over 20 years, I will maintain that going "open plan" has been one of the most important things we did at my company, LivePerson (check out how we did it here). There is a right way and wrong way to do it. There needs to be a lot of close collaboration when deciding to move into an open office format and a careful balancing of design decisions with the nature of your business. Before making any major investment in an office redesign, you also need to consider if it reflects your culture, mission, and core values. Not to sound cheesy, but the journey is really as important as the destination.